FAQ

HOW CAN WE HELP YOU?

GENERAL QUESTIONS

Did my order go through?

Do you have a shop that I can visit?

Can I change my order before it is sent?

Can you gift wrap?

A product is out of stock, when will it be available to order again?

SHIPPING

FREE SHIPPING

NEW ZEALAND

AUSTRALIA

WORLD-WIDE

WHEN WILL MY ORDER ARRIVE?

LITTLE REWARD POINTS

What are little reward points?

How do I earn points?

How do I spend my points?

Right I'm sold how do I sign up?

PRE-ORDERS

What is a pre-order?

Can I order other items with my pre-order?

When will I receive my pre-order item?

LAYBUY + AFTERPAY

Do you offer laybuy?

How do I place a laybuy order?

How do I check my laybuy balance?

Can I place a laybuy during a storewide sale?

Do you offer laybuys for international orders?

PAYMENTS

What payment options do you accept?

What currency do you use?

How do you process credit card payments?

Is POLi safe for paying by bank account?

Is little whimsy GST registered?

GIFT CARDS

Can I use my gift card code in sales?

Do gift cards expire?

DISCOUNT CODES

Do you have regular sales?

How do I use a promotional or discount code?

Can I use multiple discount codes?

Can I place a laybuy during a storewide sale?

Can I return a sale item?

RETURNS

Oh no my item is faulty!

I've changed my mind, what can I do?

What can't I return?

Can I return an item that was on sale?

Can I change my order before it is sent?

Oops I received the wrong item?

Can I return an item purchased on LAYBUY/Afterpay

Full Return Policy

Where is my refund?