When will I get my order?
Orders are usually processed and packed within 2 business days. Shipping can take an additional 3 business days for NZ orders (non-rural), 10-15 business days for Australia, 15 business days for USA/UK orders, and up to 1-2 months for all other countries.
What do you charge for shipping?
Please see our shipping page for all rates and FREE shipping spends.
Do you ship worldwide?
Yes we do please see our shipping page for rates, delivery estimates and FREE shipping information.
What happens when I order a Pre-Order item?
A pre-order is an order placed for an item that is not in stock yet. We often open pre-orders for popular item that sells out quickly. This also guarantees an immediate dispatch when the product arrives in stock. If you order consist of a pre-order item, the whole order will be processed and dispatched once the pre-order item is available as the postage may not be able to cover two separate orders.
How do I use a promotional or discount code?
You will enter the promotional or discount code on the right hand side of the payment page and make sure you click Apply.
Please note that promotional/ discount codes can only be used once and cannot be combined with any other discount or promotion.
Can I use multiple discount codes?
Sorry you can only use one discount code per order.
Can you gift wrap?
Yes we can just make a note at check out for us. We can also write a note to go in the order and we stock a range of lovely cards if you want and we can write in them for you.
What currency do you use?
All prices on the site are in New Zealand Dollars. Please use the currency drop on the top left to the page to change the currency if desired.
What payment options do you accept?
We accept all major credit cards, PayPal , payment via bank deposit using POLi (NZ based customers only) and store issued gift cards.
Please note: you do NOT need a PayPal account to pay via credit card.
Do you offer Layby?
Yes we do please see our Layby page for payment options and conditions.
How do you process credit card payments?
Our secure credit card facility is provided by PayPal. They are an independent, PCI DSS compliant payment processor who securely manage and process credit card payments for us. We do not see or store your credit card details at any point.
Is POLi safe for paying by bank account?
Yes, POLi places a lot of importance on the security of its software. We never capture sensitive information such as your login name or password. We have been reviewed by Secure Assessments to ensure that we meet all modern security standards. For further details please visit https://www.polipay.co.nz/FAQ.html
Did my order go through?
A confirmation email is sent to your nominated email once the order has been successfully placed. If you did not receive this email, then it is possible that your order was not placed correctly, if you are unsure, please email us to check if we have received it. Please remember to check that the confirmation email hasn’t been delivered to your junk/spam.
Is little whimsy GST registered?
Currently, we are not GST registered, therefore GST is not added to your order.
Do you have a shop that I can visit?
Sorry we are 100% online.
How are the items packaged?
Our items are protectively wrapped so should arrive to you in excellent condition.
I have received my item, but it is faulty?
Apologies! Should an item be faulty, please contact us within 7 days of receiving the item by emailing email@example.com with your name, address, order number and details of the fault including a photo if possible. We will send you a pre-paid addressed courier pack to send the faulty item back to us. Please clearly state if you require a refund or a replacement. If the item purchased is out of stock or no longer available then you will be offered store credit or a full refund.
Please do not post the item back to us without first notifying us by email. Items returned without prior notification may be subject to a 10% restocking fee.
Note: some items are handmade so slight variances in measurements, colours and designs are to be expected and these variances are not considered faults.
I've changed my mind, what can I do?
Generally, we do not offer refunds if you have changed your mind, so please choose carefully. However, in some situations we can make an exception so get in touch and we can see what we can do.
We will only do returns/exchanges for items that are brand new, unworn and in their original packaging.
When returning an item the item is your responsibility until it reaches us, so be sure be get proof of posting.
Shipping is not refundable on returns and if you choose to exchange your product an additional shipping charge will apply for the second shipment.
Can I change my order before it is sent?
If we haven’t yet shipped the order then it may be possible to amend it. To change your order please email firstname.lastname@example.org with your order number and details of the amendment(s) you require. We will reply to your e-mail to confirm if the amendment has been possible.
Unfortunately, if your order has been shipped it won’t be possible to amend it.